Shipping policy

Shipping Policy

Last updated: July 13, 2026

This Shipping Policy explains how Jump Start Ready LLC processes, ships, tracks, and handles delivery-related issues for orders placed through jumpstartready.com. It is intended to be read together with our Refund and Return Policy.

Order Processing

We attempt to process and ship orders as quickly as possible.

Orders are typically processed within 2 to 3 business days after payment is successfully completed.

Business days are Monday through Friday, excluding federal holidays observed by Jump Start and other days on which our fulfillment operations are closed.

Processing time is separate from carrier transit time. During product launches, sales, holidays, severe weather, unusually high order volume, or other circumstances outside our reasonable control, processing may take longer.

If we cannot ship an order within the timeframe represented at the time of purchase, we will provide notice of the delay and, when required by applicable law, give you the option to consent to the delay or cancel the unshipped portion of the order for a prompt refund.

Shipping Destinations

We currently ship only to eligible addresses within the United States.

Available shipping destinations are determined by the options presented during checkout. If checkout accepts your address and provides an available shipping method, the address is generally eligible for delivery.

We reserve the right to cancel or decline an order if the shipping address is incomplete, invalid, restricted, unsupported by our carriers, or otherwise cannot be fulfilled.

We do not currently ship internationally. Available shipping destinations may change in the future and will be reflected during checkout.

Shipping Rates

Available shipping methods and charges are displayed during checkout before payment is completed.

Shipping charges may vary based on the order, destination, product, package size, carrier, and selected delivery service.

If more than one paid shipping option is available, you may select from the options displayed during checkout.

Free Shipping

When an order qualifies for free shipping, Jump Start selects the carrier and shipping service.

Free shipping does not necessarily include expedited service, guaranteed delivery, or a particular carrier or service level.

Tracking will be provided when it is available for the shipping method used.

Promotional free-shipping offers may be subject to minimum purchase requirements, geographic limitations, product exclusions, or other conditions disclosed with the promotion.

Estimated Delivery Times

Estimated delivery times depend on the destination, selected shipping service, carrier, and current shipping conditions.

Any delivery estimate begins after the order has been processed and transferred to the carrier.

For example, an order with a 2 to 3 business-day processing time and a 3 to 5 business-day carrier estimate may take approximately 5 to 8 business days to arrive.

Delivery dates are estimates and are not guaranteed unless the selected carrier service expressly includes a delivery guarantee.

Carriers

We may use USPS, UPS, FedEx, or another shipping carrier based on the order, destination, cost, service availability, and operational needs.

When free shipping applies, the carrier and service level are selected by Jump Start.

Tracking Information

When tracking is available, tracking information will ordinarily be sent by email or made available through the order-status page after the order ships.

Some products, shipping methods, or order types may not include tracking.

Tracking information may take time to update after a shipping label is created. A shipping-confirmation email or tracking number does not necessarily mean that the carrier has already accepted or scanned the package.

Address Changes

We will attempt to make the requested change, but we cannot guarantee that an address can be updated after an order has been submitted, entered processing, packed, or shipped.

Submitting an address-change request does not confirm that the address has been changed. The change is effective only after we confirm it in writing.

Once an order has been transferred to the carrier, we may be unable to change, redirect, or intercept the package.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

This includes apartment numbers, unit numbers, building information, postal codes, names, and any other delivery details required by the carrier.

Jump Start is not responsible for delays, failed deliveries, or returned packages caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

If a package is returned to us because of an address issue, we may offer one of the following after receiving and inspecting it:

A refund of the eligible merchandise price, excluding original shipping charges
Reshipment after the customer pays any new shipping charges
Another reasonable resolution based on the circumstances

We do not guarantee that returned consumable products can be reshipped. Returned products must be inspected for damage, tampering, heat exposure, moisture exposure, or other conditions that may affect product safety or quality.

Carrier Delays

After an order has been transferred to the shipping carrier, delivery may be delayed because of weather, natural disasters, transportation disruptions, labor interruptions, peak-volume periods, security events, carrier operating conditions, or other circumstances outside our reasonable control.

Jump Start does not guarantee carrier delivery estimates and is not responsible for delays caused solely by the carrier or by circumstances outside our reasonable control.

However, we will make reasonable efforts to assist with eligible delayed or missing shipments.

This section does not apply to delays occurring before an order is transferred to the carrier or limit any rights available under applicable law.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please first:

Check all entrances and delivery areas
Check your mailbox, mailroom, package room, front desk, or building staff
Ask household members and neighbors
Review any carrier delivery photograph or delivery notes
Allow one additional business day in case the package was scanned early
Contact the carrier directly for additional delivery details

After completing these steps, contact us at hello@jumpstartready.com.

A carrier delivery scan is considered evidence of delivery, but we may review the order, tracking history, delivery information, and surrounding circumstances.

Claims involving an incorrect address, suspected theft after delivery, forwarding or redirection, or a confirmed delivery scan will be evaluated based on the specific circumstances and applicable law.

A replacement or refund is not automatic when tracking shows successful delivery, but we will make reasonable efforts to assist with an investigation.

Packages Lost Before Delivery

If a package appears to be lost in transit before delivery, contact us at hello@jumpstartready.com with your name, order number, and tracking information.

Jump Start will generally manage any eligible carrier claim or inquiry because we purchased the shipping label and maintain the order documentation.

You may be required to:

Confirm that the package was not received
Verify the shipping address
Complete a carrier statement or affidavit
Provide photographs or other documentation
Retain any packaging received
Cooperate with a carrier investigation

Carrier claim eligibility and processing requirements depend on the shipping service, available coverage, documentation, timing, package contents, and carrier rules.

We may conduct or require a reasonable carrier investigation before issuing a replacement or refund.

If the available information confirms that the package was lost before delivery, we will provide a replacement or refund, at our discretion, unless applicable law requires a particular remedy.

Claims involving an incorrect address, suspected fraud, failure to cooperate with a reasonable investigation, or other unusual circumstances will be evaluated individually.

Damaged Packages

Please inspect your order promptly after delivery.

If your package or product arrives damaged, opened, leaking, crushed, punctured, or otherwise compromised, contact us as soon as reasonably possible at hello@jumpstartready.com.

Include:

Your name
Your order number
A description of the damage
Clear photographs of the shipping package
Clear photographs of the shipping label
Clear photographs of the product and all damaged areas

Do not discard the product, wrappers, mailer, carton, label, or packaging until we have reviewed your claim and provided instructions.

Do not consume any product if the individual wrapper, seal, or packaging appears damaged or compromised.

Depending on the circumstances and product availability, we may offer a replacement, refund, store credit, or another appropriate resolution.

Damage caused after confirmed delivery while the product is in the customer’s possession or control is governed by our Refund and Return Policy.

Returned-to-Sender Packages

A package may be returned to us because of:

An incorrect or incomplete address
An undeliverable address
Refusal of delivery
Failure to collect the package
Carrier access issues
An expired forwarding request
Other circumstances outside our control

A returned package is not automatically considered canceled or refunded.

After the package is received and inspected, we may:

Refund the eligible merchandise price, excluding original shipping charges
Offer reshipment after payment of a new shipping charge
Provide another reasonable resolution

We do not guarantee that a returned consumable product can be reshipped. Returned products may be inspected for damage, tampering, heat exposure, moisture exposure, or other conditions that could affect product safety or quality.

If the return occurred because of an error made by Jump Start, we will cover reasonable reshipping costs or provide an appropriate refund.

Refused Deliveries

Refusing delivery does not automatically cancel an order.

If a package is refused without prior authorization, any approved refund may exclude the original shipping charge and any actual return-to-sender fee charged to Jump Start by the carrier, except when the refusal resulted from our error or applicable law requires otherwise.

If the customer requests reshipment, a new shipping charge may apply.

Any eligible refund will be considered only after the package is returned to us and inspected.

Preorders and Backorders

Preorder and backorder items are expected to ship when inventory becomes available.

Any estimated availability date shown on the product page, during checkout, or in an order confirmation is an estimate and may change.

Preorder and backorder purchases are not subject to the regular 2 to 3 business-day processing estimate until the applicable inventory becomes available.

Orders are generally fulfilled in the order received, but inventory allocation and fulfillment order may vary because of payment verification, address issues, product availability, operational requirements, or other circumstances.

If an order includes both in-stock and preorder or backorder items, we may:

Hold the order until all products are available
Ship the order in separate packages
Contact the customer with available options

Separate shipments may have different tracking numbers and delivery dates.

Order Changes and Cancellations

We cannot guarantee that an order can be changed or canceled after it has been submitted.

Once an order enters processing, fulfillment, or shipment, it may need to be handled under our Refund and Return Policy.

Submitting a cancellation request does not mean that the order has been canceled. The cancellation is effective only after we confirm it in writing.

Multiple Packages

An order may be shipped in more than one package.

Packages from the same order may arrive on different dates and may have separate tracking numbers.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

Shipping Restrictions

We may refuse or cancel orders that cannot be shipped because of carrier restrictions, address limitations, product restrictions, suspected fraud, payment issues, legal requirements, or other operational concerns.

If we cancel an order before shipment, we will issue an appropriate refund for the canceled items.

Relationship to Refund and Return Policy

This Shipping Policy explains order processing, shipping methods, tracking, carrier delays, delivery procedures, and other shipping-related matters.

Returns, refunds, replacements, subscription orders, product defects, and the 101-Day Guarantee are governed by our separate Refund and Return Policy.

If the two policies address the same issue, they should be read together. Applicable law will control if any provision cannot legally be enforced.

Policy Changes

We may update this Shipping Policy from time to time by posting the revised version on this page and updating the “Last updated” date.

Unless otherwise required by law, changes will apply to orders placed after the revised policy is posted. The policy in effect when an order was placed will generally continue to apply to that order.

We may apply a revised policy to an earlier order when the revised terms are more favorable to the customer.

Contact Us

For shipping damage, tracking, missing packages, delivery issues, or address changes, contact:

Jump Start Ready LLC
Email: hello@jumpstartready.com
Website: jumpstartready.com

For returns, refunds, the 101-Day Guarantee, product defects unrelated to shipping, or incorrect products, contact:

Email: returns@jumpstartready.com