Refund and Return Policy

Last updated: July 13, 2026

See the 101 Day Guarantee page HERE

We want you to feel confident trying Jump Start. This Refund and Return Policy explains our 101-Day Guarantee, our standard return policy, and how we handle damaged, defective, incorrect, missing, and returned products.

This policy applies only to purchases made directly through the Jump Start website. Purchases made through another retailer, marketplace, reseller, or third party are subject to that seller’s return and refund policies.

101-Day Guarantee for Your First Order

Your first order from Jump Start is covered by our 101-Day Guarantee.

You may request a refund for any reason, or for no particular reason, by contacting us no later than 101 calendar days after your first order is delivered.

Although you are not required to explain why you are requesting a refund, we would genuinely appreciate your feedback. It helps us improve the product and customer experience.

Products returned under the 101-Day Guarantee may be opened and partially used and do not need to be in resalable condition.

Giving the Product a Fair Try

Before requesting a refund, we recommend trying at least 8 to 10 strips over approximately 5 to 7 days.

This is a recommendation, not a requirement for receiving a refund.

How to Request a Refund Under the Guarantee

To use the 101-Day Guarantee, contact us at returns@jumpstartready.com no later than 101 calendar days after the delivery date of your first order.

Include:

• Your name
• Your order number
• A brief statement that you would like to use the 101-Day Guarantee

You do not need to provide a reason for the return.

After we provide return instructions, your return package must be delivered to the shipping carrier within 14 calendar days. The carrier acceptance scan or valid postmark will be used to determine whether the return was shipped on time.

Return the tin, original packaging, and any unused strips remaining from the order.

Unless the product was damaged, defective, incorrect, or affected by a shipping or fulfillment error for which Jump Start is responsible, you are responsible for the cost of return shipping.

Returns requested after the 101-day period, returns shipped more than 14 calendar days after we provide return instructions, or returns sent without first contacting us may be delayed, refused, or returned to the sender.

First-Order Eligibility

The 101-Day Guarantee applies only to a customer’s first order placed directly through the Jump Start website.

The guarantee is limited to one first-order claim per customer. When determining eligibility, we may consider identifying information associated with an order, including:

• Customer name
• Email address
• Billing address
• Shipping address
• Payment method
• Household

Orders placed after your first order are governed by the standard 30-day return policy described below.

The 101-Day Guarantee is intended to allow customers to genuinely try Jump Start without unnecessary risk. We reserve the right to deny claims involving suspected fraud, repeated guarantee claims, excessive quantities purchased primarily for refund purposes, product resale, intentional product damage, or other abuse of the policy.

Returns for Orders After Your First Order

Orders placed after your first order may be returned within 30 calendar days after delivery if the products are:

• Unopened
• Unused
• Factory sealed
• In their original packaging
• In resalable condition

To begin a return, email returns@jumpstartready.com within 30 calendar days after delivery. Include your name, order number, and the items you would like to return.

You are responsible for return shipping costs unless the return is caused by a damaged, defective, or incorrect product, or another error for which Jump Start is responsible.

Opened or unsealed products from orders placed after your first order are not eligible for return based on personal preference, flavor preference, or change of mind.

Return Shipping

Do not mail a return until you have received return instructions from us.

You are responsible for securely packaging returned items. We strongly recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

Jump Start is not responsible for returned packages that are lost, damaged, misdirected, or delivered to an unauthorized address.

Return shipping charges are not reimbursed unless we confirm that the return resulted from our error or from a damaged, defective, or incorrect product.

Refunds

After your return is received, we will inspect it and determine whether it meets the applicable requirements of this policy.

When a refund is approved, it will be issued to the original payment method used for the purchase. Refunds generally cannot be issued to a different card, account, or payment method.

Please allow approximately 2 to 10 business days after the refund is processed for the credit to appear in your account. Processing times are controlled by your bank, credit card issuer, or payment provider and may vary.

You will receive an email when your refund has been processed.

Original Shipping Charges

Original shipping charges, expedited shipping charges, package-protection charges, and similar delivery-related fees are nonrefundable unless:

• The product was damaged or defective when delivered
• You received an incorrect product
• We made an error while fulfilling the order
• Applicable law requires otherwise

If an order received free shipping, we will not deduct the original standard shipping cost from an otherwise approved refund.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

For damage caused during shipping, contact hello@jumpstartready.com as soon as reasonably possible.

For a suspected product or manufacturing defect unrelated to shipping, or if you received an incorrect product, contact returns@jumpstartready.com.

Include:

• Your name
• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the packaging
• Clear photographs of the shipping label
• Clear photographs showing the damage or defect, when applicable

Do not discard the product or its packaging until we have reviewed your claim and provided instructions.

Depending on the circumstances and product availability, we may offer a replacement, refund, store credit, or another appropriate resolution.

Jump Start will cover reasonable return-shipping costs when we require the return of a product that we confirm was damaged, defective, or sent incorrectly.

Normal variations in flavor, color, texture, appearance, packaging, or dissolving time are not necessarily manufacturing defects.

Products Damaged After Delivery

We cannot provide a refund or replacement for products damaged after confirmed delivery while in the customer’s possession or control because of:

• Improper handling
• Improper storage
• Exposure to excessive heat or moisture
• Unauthorized alteration
• Misuse
• Neglect
• Failure to follow product directions

This section does not apply when the available information indicates that the damage occurred before or during delivery.

Missing Packages or Packages Marked Delivered

If tracking information shows that an order was delivered but you cannot locate it, first:

• Check all entrances and delivery areas
• Check your mailbox, mailroom, package room, front desk, or building staff
• Ask household members and neighbors
• Review any carrier delivery photograph or delivery notes
• Allow one additional business day in case the package was scanned early
• Contact the shipping carrier for additional delivery information

After completing these steps, contact us at hello@jumpstartready.com.

A carrier delivery scan is considered evidence of delivery, but we may review the order, tracking history, delivery information, and surrounding circumstances.

Claims involving an incorrect address, suspected theft after delivery, forwarding or redirection, or a confirmed delivery scan will be evaluated based on the specific circumstances and applicable law.

A refund or replacement is not automatic when tracking shows successful delivery, but we will make reasonable efforts to assist with an investigation.

Packages Lost Before Delivery

If a package appears to be lost in transit before delivery, contact hello@jumpstartready.com with your name, order number, and tracking information.

Jump Start will generally manage any eligible carrier claim or inquiry because we purchased the shipping label and maintain the order documentation.

You may be required to:

• Confirm that the package was not received
• Verify the shipping address
• Complete a carrier statement or affidavit
• Provide photographs or other documentation
• Retain any packaging received
• Cooperate with a carrier investigation

Carrier claim eligibility and processing requirements depend on the shipping service, available coverage, documentation, timing, package contents, and carrier rules.

We may conduct or require a reasonable carrier investigation before issuing a replacement or refund.

If the available information confirms that the package was lost before delivery, we will provide a replacement or refund, at our discretion, unless applicable law requires a particular remedy.

Claims involving an incorrect address, suspected fraud, failure to cooperate with a reasonable investigation, or other unusual circumstances will be evaluated individually.

Orders Returned to Sender

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, carrier access issue, expired forwarding request, or another circumstance outside our control, the order is not automatically considered canceled or refunded.

After the package is received and inspected, we may:

• Refund the eligible merchandise price, excluding original shipping charges
• Offer reshipment after payment of a new shipping charge
• Provide another reasonable resolution based on the circumstances

We do not guarantee that a returned consumable product can be reshipped. Returned products may be inspected for damage, tampering, heat exposure, moisture exposure, or other conditions that could affect product safety or quality.

If the return occurred because of an error made by Jump Start, we will cover reasonable reshipping costs or provide an appropriate refund.

Refused Deliveries

Refusing delivery does not automatically cancel an order.

If a package is refused without prior authorization, any approved refund may exclude the original shipping charge and any actual return-to-sender fee charged to Jump Start by the carrier, except when the refusal resulted from our error or applicable law requires otherwise.

If the customer requests reshipment, a new shipping charge may apply.

Any eligible refund will be considered only after the package is returned to us and inspected.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that an order can be changed or canceled after it has been submitted.

Once an order has entered processing, fulfillment, or shipment, it may need to be handled as a return under this policy.

Submitting a cancellation request does not mean that the order has been canceled. The cancellation is effective only after we confirm it in writing.

Subscription Orders

Subscriptions may be canceled or modified in accordance with the subscription terms presented during enrollment and through the subscription-management options provided on our website.

Canceling a subscription stops future eligible subscription renewals. It does not automatically cancel, return, or refund an order that has already been processed, charged, fulfilled, or shipped.

An already-processed subscription order is subject to this Refund and Return Policy. If it is not your first order, it must generally be unopened, unused, factory sealed, and returned within 30 calendar days after delivery.

Failure to cancel a subscription before its next scheduled processing date does not automatically make the resulting order eligible for a refund.

Promotional, Discounted, and Gift Orders

Unless a promotion specifically states otherwise, products purchased with a discount code or during a promotion remain subject to this policy.

Refunds are based on the amount actually paid for the returned product after discounts, credits, and promotions have been applied.

If returning part of a bundled, discounted, or promotional order causes the remaining products to no longer qualify for the original promotion, the refund may be adjusted to reflect the regular price of the products kept, where permitted by law.

Refunds for gifts are ordinarily issued to the original purchaser and original payment method. We may offer store credit to the gift recipient at our discretion.

Gift Cards and Store Credit

Gift cards and promotional store credits are not redeemable for cash and are generally nonrefundable, except where required by law.

Products purchased using a gift card or store credit may be refunded back to the applicable gift card or store-credit balance.

Exchanges

We do not guarantee direct product exchanges.

When appropriate, we may offer a replacement or exchange at our discretion. In other situations, you may need to return the eligible product for a refund and place a new order.

Refused or Ineligible Returns

We may refuse a return or reduce or deny a refund when:

• The return request was submitted outside the applicable return period
• A later-order product has been opened, used, or unsealed
• Any unused strips remaining, the tin, or other reasonably available order contents required under the applicable return instructions are not returned
• The returned product does not match the product purchased
• The product was damaged after delivery while in the customer’s possession or control
• The return was sent without authorization or to an unauthorized address
• There is evidence of fraud, resale, policy abuse, tampering, or intentional damage
• The claim contains materially false or misleading information
• The return otherwise fails to meet this policy’s requirements

The requirement to return unused strips does not mean that customers using the 101-Day Guarantee must have a particular number of unused strips remaining. Products covered by the 101-Day Guarantee may be opened and partially used.

When reasonably possible, we will contact you if additional information is needed before making a final decision.

Chargebacks and Payment Disputes

We encourage you to contact us before filing a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Filing a chargeback does not expand the eligibility requirements of this policy.

We reserve the right to provide order records, delivery confirmation, communications, policy disclosures, and other relevant information to the applicable bank, card issuer, payment processor, or dispute-resolution provider.

Legal Rights

This policy does not limit any non-waivable rights or remedies available to you under applicable consumer-protection law.

When applicable law provides rights that are more favorable than the terms stated in this policy, applicable law will control.

Relationship to Shipping Policy

This Refund and Return Policy explains return eligibility, refunds, replacements, and the 101-Day Guarantee.

Order processing, shipping methods, tracking, carrier delays, delivery procedures, and related shipping matters are also governed by our separate Shipping Policy.

If the two policies address the same issue, they should be read together. Applicable law will control if any provision cannot legally be enforced.

Policy Changes

We may update this Refund and Return Policy from time to time by posting the revised version on this page and updating the “Last updated” date.

Unless otherwise required by law, changes will apply to orders placed after the revised policy is posted. The policy in effect when an order was placed will generally continue to apply to that order.

We may apply a revised policy to an earlier order when the revised terms are more favorable to the customer.

Contact Us

For returns, refunds, the 101-Day Guarantee, product defects, or incorrect products, contact:

Jump Start Ready LLC
Email: returns@jumpstartready.com
Website: jumpstartready.com

For shipping damage, tracking, missing packages, or delivery-related issues, contact:

Email: hello@jumpstartready.com